Support and data requests
Purabi Microfinance Private Limited (CIN U64990WB2025PTC282461) provides this support channel for Purabi Microfinance app users.
Email purabimicrofinance@gmail.com or call +91 78658 64474. You may also contact your servicing branch using the details on your loan documents. This page works without installing the app or signing in.
Remove app access and associated data
- Contact us with the subject “Purabi Microfinance app access removal”. Provide your name and customer account number so we can locate the app account. Never send your password, Aadhaar, full identity documents or payment details by email.
- We will verify your identity through your servicing branch before changing access or deleting data. If you cannot use email, call or visit your branch to start the same process.
- Ask for deletion of your app credentials, sessions and other unnecessary app-associated personal data. Staff will confirm what can be deleted and explain any applicable retention requirement before completing the request.
App credentials and sessions are separate from the underlying loan records. Loan agreements, EMI and payment records may be retained for accounting, legal, contractual and dispute-related obligations. Removing app access does not close or cancel a loan or change any repayment obligation. The applicable retention period depends on the record and obligation; ask support for details about your request.
Corrections, complaints and account recovery
Use the same contacts for missing payments, record corrections, password resets, privacy concerns or unauthorized access. Include a brief description and your account number; keep passwords private. App account access is issued by the branch after verification; there is no self-service registration.